Website service agreement

1. Who this agreement is with

This agreement is between you and HATTECH Limited, a New Zealand company based in Christchurch ("HATTECH", "we"), which runs My Storefront. It covers the websites we design, build, host and look after for you ("your site"). You accept it when you tick to accept and subscribe, for yourself or for the business you name.

2. The free mock-up

Asking for a quote or a mock-up costs nothing and commits you to nothing. A mock-up is online for 7 days for you to try. During those days you can send us changes with the Feedback button on the mock-up, and we make reasonable changes so you can judge it properly. If you don't subscribe by the end of the 7 days, the mock-up is taken offline. Nothing is charged and you don't need to tell us.

We use the words, photos and files you send only to make your mock-up and your site. By sending them you confirm you have the right to use them, and that they don't break anyone else's rights.

3. Pay as you go

Your site is a month-to-month service with no minimum term. The price follows the plan that covers the features on your site, from $1 a day (Essential, $30 a month) to $5 a day (Fully featured, $150 a month), and is shown before you pay. If a one-off setup fee has been agreed for your site, it is shown before you pay and is charged once, with the first month. Your first month is paid when you subscribe, and each month after that is paid in advance on the same date, by card or Apple Pay, through our payment provider Stripe. We never see or store your card details. Prices are in New Zealand dollars and include GST where it applies, and you get a receipt for every payment.

4. What the monthly price includes

Hosting your site on our infrastructure, a secure connection, keeping the software up to date and secure, backups, and fixing anything of ours that goes wrong. Features on your plan (such as enquiry email, live visitors, content management, a shopping cart or interactive features) are included as shown when you subscribed.

The Essential plan has no support included: we keep the site online, secure and backed up, and changes you ask for are quoted first. From the Business plan up, help when you need it is included: small changes and questions by email, answered by the people who built it.

New pages, new features or design changes beyond what was agreed are quoted first, and you can always say no. If a change moves your site to a different plan, we tell you the new price before anything changes.

5. Your domain name

A domain name registered in your name stays yours. After you subscribe you choose how it comes across: point its nameservers to us (we set it up on our infrastructure, copying your existing records first so your email keeps working), or keep your DNS where it is and add the records we give you. Your site goes live when the change has spread, and we email you when it does. We can talk you through either. Registering or renewing the domain itself stays with you and your registrar, unless we agree otherwise.

When you leave, we help you point your domain somewhere else.

6. Cancelling

You can cancel at any time from your account, with no fee and no notice period. Cancelling stops all future payments. Your site stays live until the end of the month you have already paid for, then goes offline. Until then you can change your mind and keep your site from the same page. Because each month is paid in advance, we don't refund part of a month, except where the law requires it.

7. Missed payments

If a payment doesn't go through, we let you know and Stripe tries again over the following days. You can update your card from your account. If the payment still can't be taken, the service ends and your site goes offline.

8. When the service ends

We keep your site and its content for 30 days after it goes offline. If you subscribe again in that time, we bring it straight back. After 30 days we may delete it. Ask us at any time and we will send you a copy of your content.

9. Your content and our work

Your content (your words, photos, logo and other material you give us) stays yours, and you allow us to use it to run your site. The design and software we build, and the infrastructure it runs on, stay ours, and you have the use of them for as long as you subscribe.

Your site must not be used for anything unlawful, misleading or harmful. If it is, we may take it offline and will tell you why.

10. Changes to prices and this agreement

We email you at least 30 days before any change to your price or to this agreement. If you don't agree, you can cancel before the change applies.

11. Your rights under New Zealand law

Nothing in this agreement takes away rights you have under New Zealand law that can't be taken away, including under the Fair Trading Act 1986. If you are in business and use our services for the purposes of your business, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent the law allows. This agreement is governed by New Zealand law.

12. Responsibility

We take care to keep your site online and working, but no service can promise to be available all the time. To the extent the law allows, we are not responsible for indirect losses such as lost profits, and our total responsibility to you is limited to the amount you paid us in the three months before the problem arose.

13. Privacy

We keep your name, contact details, the material you send and your billing history to provide your site, bill for it and support you. Payments are handled by Stripe. We don't sell or share your details for anyone else's marketing. You can ask to see or correct what we hold about you, as the Privacy Act 2020 allows.

14. Contact

HATTECH Limited, Christchurch, New Zealand. Reply to any email from us, or use our request form.

Last updated 17 October 2026.